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In today’s highly competitive market with increasingly standardised products, CX has become the battleground. The fight for talent, changing consumer expectations, and the acceleration of emerging tech and AI, combine to create significant challenges in CX.
With local and international experience across industries, CXO2 fast tracks identification of the core opportunities and help transform performance, working collaboratively with leaders to build capability.
This means that we don't just offer generic solutions – we tailor our services to meet the unique needs of your business and co-design with your team to ensure change is meaningful, sustainable and continues to evolve.
High Performance
Culture
CX Measurement,
Insights & Reporting
Channel Economics &
Omnichannel
Customer Journey
Mapping
AI, Digitisation & Automation
CXO is part of The Bridge International, a non-traditional management consulting practice based in Australia, New Zealand and North America, with deep client side experience.
With over 100 years' experience, we get CX.
We operate across multiple sectors including financial services, energy, retail and government including start-up and not for profits.
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Our popular 360 Degree CX Review provides a view of current state relative to market and helps identify opportunities to evolve or transform operations.
MACRO TRENDS
CXO operates across all aspects of a dynamic and growing industry. We provide external and independent insights that help businesses stay ahead
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CX HEALTH CHECK
The CX health check is an independent assessment of key drivers of CX detailing opportunities across Culture, Customer & Commercials
CX INDUSTRY BENCHMARK
Our maturity assessment benchmarks capabilities against best practice because we know customers compare their experiences across brands and industries.
RECOMMENDATIONS
We co-create innovative and sustainable solutions and present key findings and recommendations to address areas of opportunity and achieve your desired future state.
Our Team
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Some of our Case Studies
Latest News and Insights
Brands we have worked with and for
CXO provides specialist customer
experience consultancy to organisations of any size.
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Contact us to find out how we can help you.
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