Dale brings a wealth of knowledge and expertise with over 20 years of experience in industries as diverse as energy, real estate, insurance, NBN, and website development working with and for household brands like AGL, REA Group, Honey Insurance, Coles, IAG, and Origin.
Dale is an experienced innovation designer with expertise in IT Operations and CX Transformation who specialises in developing strategies and scalable systems that help businesses develop, test and iterate solutions and experiences that customers need and want, with proven ROI.
With a Human Centred Design and Lean Six Sigma mindset, Dale focuses on developing strategic solutions built for growth and quality. He’s owned customer advocacy programs, driving industry-leading NPS, helping businesses win industry awards and brand advocacy.
"After 20 years working for some of Australia’s largest brands, I’m excited to join CXO2 and The Bridge International to help organisations innovate and build scalable businesses through all aspects of experience design, and strategy development through to execution,” said Dale.
Welcome to the team!
CXO2 is a dedicated team of customer-obsessed practitioners who, with over 100 years’ combined experience, work side-by-side with business leaders on all aspects of CX transformation. The team understands that where CX happens, is not where it starts. It starts in the boardroom, with strategy and with culture. From customer strategy to execution, operational health checks, journey design, channel optimisation, and culture and capability, CXO2 was created to “breathe new life into customer experience.”
For more on CXO2, please visit: www.cxo2.com.au
For further information please contact Mitisha Paleja, CXO2 - mitisha@cxo2.com.au or +61 483 829 707.
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